Use Real-Time Customer Survey Results to Drive Engagement and Make Better Decisions

Abby Rossi
February 12, 2024

Written by Stephen Morgan, EVP of Business Operations at Epifany

Custom surveys provide studio owners with a cost-effective way to drive engagement. By collecting and responding to suggestions, praises, and even sometimes complaints, studio owners can build a solid foundation with their members to achieve success!

Epifany, a survey tool integrated with ClubReady, will help you create custom surveys, get real-time results, develop data driven insights, and make better decisions specifically for your fitness business.

Tailored Insights with Custom Surveys

A fitness studio custom survey builder is a game-changer compared to the non-fitness survey platform you’re using now. Studio owners can create surveys tailored to specific user triggers, unlocking valuable insights and feedback from their members. This capability allows owners to understand their prospective and current members on a deeper level.

Targeted Campaigns for Maximum Impact

Trial members. New members. Canceled members. The list can go on, but each user segment has unique feedback to offer – all you have to do is ask. Studio owners can create targeted survey campaigns that ask unique questions based on your exact user segments. This targeted approach maximizes response rates, allowing studio owners to tailor their strategies based on the specific needs and preferences of different member groups.

Dynamic Survey Flows for Personalized Experiences

NPS and so much more. Take your surveys to another level by individualizing the surveys based on your member’s class or class package. This not only enhances the member experience but also creates a more meaningful and relevant touchpoint. Make sure you put the right offers in front of the right users at the right time.

Real-Time Data and Member Interaction

The intuitive Epifany dashboard and custom reports allows partners to easily review and respond to feedback and analyze real-time data. Data can be segmented for individual locations or a comprehensive overview, making it easy to share the right data with the right team members and monitor results for several locations.

Epifany is ready to integrate with ClubReady and drive your studio to success. If you are interested in learning more about our integration, click below.

Would you like to see how it works or chat with a team member about integrating with your studio? Reach out to Epifany today.

Find out about other ClubReady Partners here.